Overview
Kifaya (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access or use any Kifaya product, app, or service (“Services”).
Information We Collect
We collect information to improve our Services, personalize your experience, and fulfil legal or operational requirements.
- Information You Provide: Name, email address, phone number, login credentials, preferences, and customer support messages.
- Payment Information: Processed securely through trusted third-party payment gateways.
- Automatically Collected Data: IP address, device type, operating system, browser details, and usage analytics.
- Cookies & Tracking Technologies: Used to enhance your browsing experience and improve service performance.
- Third-Party Sources: Authentication providers (Google, Apple), analytics platforms, or referral partners.
How We Use Your Information
Your information helps us operate and improve the Services. Specifically, we use it to:
- Provide and maintain our products and features.
- Improve performance, security, and user experience.
- Process subscriptions and payments.
- Send important updates, alerts, and notifications.
- Provide customer support.
- Prevent fraud, abuse, or harmful activity.
- Comply with legal obligations.
How We Share Your Information
We value your privacy. We never sell your personal data. We may share information only with:
- Trusted service providers (hosting, analytics, customer support tools).
- Payment processors for secure transactions.
- Legal authorities when required by law.
- Other Kifaya ecosystem services when necessary for operation.
Security & Storage
We use industry-standard security practices including encryption, access control, secure authentication, and routine audits. Your data is stored only as long as necessary for operational, legal, or security purposes.
Your Rights
You may have the right to:
- Access the personal data we hold about you.
- Update or correct inaccurate information.
- Request deletion of your data.
- Export your data.
- Withdraw consent where applicable.
Children’s Privacy
We do not knowingly collect information from children under 13 without parental consent. Parents or guardians are responsible for supervising children's use of Kifaya services with parental control tools.
Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their content, privacy practices, or security.
International Data Transfers
Your data may be processed on servers located in different regions. We implement safeguards to ensure compliance with applicable laws.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our Services means you accept the updated version.
Contact Us
For questions or data requests, contact us at: support@kifaya.app